The definition of advertising has gotten stretched in some weird digital ways lately and it is only getting worse. When I received this e-blast yesterday from IBM company, Coremetrics, my head came very close to exploding in the style of David Cronenberg’s 1981 sci fi flick “Scanners.” There isn’t much that gets my attention in the way of templated assembly-lined e-mails, but this one broke through all the clutter. Unfortunately, it was not in a good way. This isn’t Big Blue’s finest hour.
The word, Advertising, drew me in strictly by way of association, because I am in the profession, and only because it was the largest font on the page. That’s not setting the bar very high. I skimmed the copy to see what Coremetrics was selling. The promise of a free white paper led me to the following instructive title: “Appropriate Attribution: Addressing the Dramatic Inaccuracies Associated with Last-Based Campaign Attribution in Digital Analysis.” Now, I admit I am not an online media metrics wonk, but I know a few and if they were ever confronted with this phraseology, their craniums would self-immolate, too.
Granted, complex tech topics depend on audience knowledge of industry trends, jargon, and conventional wisdom and methods. However, this is the very antithesis of what advertising and marketing stand for — copy and design working together to dramatically and effectively convey a single simple idea. Eventually, if anyone ever gets that far, there is a Voice of Reason web site that explains this e-mail campaign and the Coremetrics value proposition in great detail.
And that in a nutshell is my main gripe with online advertising — it may be measurable, it may be metrics-rich, it may be analyzable, but it is seldom anything I would describe as advertising. Similarly, Google deserves special derision for naming its PPC program, Adwords. Random search words on a web page do not an ad make. They may fall under a marketing budget and they may generate a lot of revenue for Google, but they are not ads.
As the economy and business continue to flop around on the deck like a fish desperate for H2O, many companies (including some in the Fortune 500) seem to miss basic truths and common sense approaches. I recently saw the chief marketing officer of a large global chemical company proudly quoted about the transformation of his employer into a company now known for science instead of chemicals. The problem is that the products his company manufactures and sells are chemicals. The products that his customers buy are chemicals. He can market science all he wants, and thought leadership is important, but he ultimately risks confusing prospects.
As Coremetrics’ approach ably demonstrates, clarity is in short supply these days. I’ll take the measurability of a revelatory, idea-and-results-driven print or broadcast ad’s two-by-four upside the head Eureka moment over any click-through rate any day.