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Every entrepreneur tries to hit a homerun with branding a new enterprise (name, logo, and entire corporate identity). It is not easy to do, because too often entrepreneurs try to do it on a shoestring. Usually the graphic design side suffers because a friend’s daughter in art school gets the assignment for a couple hundred bucks. Or the entrepreneur has a strong preference for other marks, hence the Nike swoosh craze of not too many years ago.

The naming challenge is in its own way even tougher. For one thing, it seems like there is nothing new under the sun and to find a unique DBA (doing business as) name that gets attention, defines what you do, and will stand the test of time isn’t so easy. Coca Cola, Microsoft, and Apple did not become industry giants overnight and without perpetual advertising exposure.

This is a pretty good overview from Entrepreneur magazine on a naming approach and pitfalls to avoid. It conveys how really hard it is to find that sweet spot that captures everything you want to convey in a first glance as well as a lasting impression. But that doesn’t mean you shouldn’t swing for the fences.

Yesterday, I was in NYC/North Jersey for a trade show at the Javits Center. While sitting in traffic, waiting to get on the New Jersey Turnpike, I saw a fully vehicle wrapped service van with a name I had never seen before — a name that conveyed a lot. FRSTeam! This name struck me as a unique and well thought out approach to the challenges of saying a lot in a short burst. Plus, it hit upon a somewhat new formula from all of those contained in the Entrepreneur article.

FRSTeam is a corporate name that manages to convey a lot.

FRSTeam is a corporate name that manages to convey a lot.

Immediately, FRSTeam says two things. It implies FIRST in a way that your mind completes the word and fills in the missing vowel. Of course FIRST implies number one, but more importantly in this case, it implies fast response as in the team that is first on the scene to help you. It also says Team, which underscores that you are not dealing with a lone contractor spread too thin. That’s a very good thing, because FRSTeam is in the business of helping homeowners and businesses respond to property damage from fire or flood or mold.  SERVPro and Service Master are the two best-known names in this space.

Ultimately, what struck me about the FRSTeam name, however, is that it also combines an acronym — Fabric Restoration Service — which happens to be the specialty of FRSTeam. As anyone who has ever tried to get smells or stains out of fabric can tell you, that is an enterprise that cries out for a specialist with skills, equipment, and know-how. Their web site suggests that they have all that, plus a solid customer service emphasis. I found nothing that said they do STEAM cleaning of fabric, but if they do, that is yet one additional meaning you can get out of the FRSTeam name.

As for the FRSTeam logo, it is a strong font with a fire and water symbol hanging off it. Interestingly, they split the R in FRST to visually convey the I, but upon closer look, it is also a 1. Clever.

What’s in a name? Sometimes confusion. Sometimes a company that has outgrown its original name and is now an acronym (IBM). But sometimes just the right mix of letters and impressions.

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"Bill Gates, did you or did you not build intrusive little user prompts into ever square inch of Word?"

"Bill Gates, did you or did you not build intrusive little user prompts into every square inch of Word?"

My business partner, Gerry Giambattista, and I both want to be named hanging judges if there is ever an international war crimes tribunal assembled to consider the cumulative havoc that Microsoft has unleashed on the world since its inception. We have a long list of questions for Bill Gates and Steve Ballmer, which we will present as intrusive yellow pop-up panels, not unlike those that used to populate a Word document whenever the masters in Redmond, WA wanted to anticipate which word you were attempting to type, so they could replace it with another. Forget all the people Microsoft employs in all its divisions. Forget all the good that the Bill and Melinda Gates Foundation has done around the globe. Forget the excellent X-Box gaming platform. This is personal.

Admittedly, we are long-time Apple products users, so we should probably recuse ourselves. However, we have both harbored long-time grudges against the software industry, Microsoft specifically, and would like a chance to settle the score in a Hague-like setting.

We know of no other industry that is allowed to operate so capriciously, integrating itself into the daily operations of essentially every business on the planet, then forcing users to routinely jump through crazy hoop after crazy hoop, because of software incompatibility (often between different versions of the same product), security issues, constant debilitating updates and key feature changes with little logic behind them, all with few other options for workarounds.

My teeth are set grinding every time I hear a commercial on my car radio for the Business Software Alliance targeting employers who run unlicensed copies of software or who pirate programs. How about if the software industry starts policing its own myriad of customer and tech service issues before spending millions to get employees to rat out employers for possible violations. Normally, I appreciate the bravery of whistle blowers — here I envision an entire accusatory industry dressed as Captain Hook. Pot, kettle, black.

This is also an industry that devours its own. Competitors are routinely driven out of business or marginalized, not because they are lackluster, but because they make a better product that is harming the product that the bigger company makes (usually Microsoft). Case in point is Word Perfect, which many eons ago was the preferred word processing software for virtually everyone operating a business. Then, along came Word, which Microsoft bundled as an enticement with Excel, PowerPoint, and Entourage or Outlook as an Office suite. It took many years for Word to resist its urge to interrupt users every other keystroke with “innovative” efficiency-enhancing features. We all had to endure years of that nonsense. Today, Word Perfect is still available from Corel, but it appears to be a niche product for legal professionals.

Anyone remember Netscape Navigator? It was the preferred web browser of many users during the 1990s until Microsoft did everything possible to torpedo it with Internet Explorer.

That brings me to a moment of great personal satisfaction that will have to suffice until that international tribunal is assembled. Advertising Age was good enough to spotlight a parody last week of Microsoft’s self-congratulatory Internet Explorer TV spot. In this case, the parody does a better job of delivering truth.

 

 

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